The actual food was good: Sunday roast when we went, I was pleased the vegetarian option came with all the trimmings. However the queueing system seemed chaotic - packed into a very tight corridor - and then ultimately there were no tables inside so we had to eat outside, in February. £15 for a Sunday roast is on the expensive side especially for self service with only outdoor seating. The staff were doing their best to keep smiling and be courteous despite the clientele being on the brink of revolt. Credit to them. The fundamental food offering and the staff are good, but the layout and style of service needs a rethink in my opinion.

Over priced and disappointing. Also a bit disorganised. Soup of the Day was listed as being available in the entry corridor but it was a long time before we could find out what it was. Its putting up a notice too difficult? Only a number of the more expensive dishes were listed in the corridor. Once we had gone past these we found other more reasonable priced food. There were also sandwiches at a separate counter which no-one seemed to be buying. Two staff were manning this counter. Only one person was working on the hot food, serving up the dishes and taking the money. Do they have any management here? The Ladies toilets left much to be desired. They are looking tired and not too clean. Two were out of order, a third had lots of loo paper in it so probably wasn't flushing properly while there was loo paper scattered on the floor. If this establishment wasn't in such an iconic situation it would be out of business in a matter of months. Come on English Heritage take a look at your sub-contractors.

The outside seating area is inviting and agreeable. Often exceedingly busy here with the obvious repercussions, (other reviewers.) Passably adequate and surprisingly anodyne though the setting be memorable.

Incredibly slow service at the till. Staff took ages to make coffee, operate the cash registry and serve customers that formed a long queue outside. Didn't seem bothered about doing his job properly at all.

We have been visiting Kenwood house for breakfast since 1996 and have always loved it. However our visit this morning has left me disappointed. In particular with the scrambled eggs which were just horrible , rubbery and dried up....I have had better eggs served up to me on Aeroflot. Apart from the eggs breakfast was fine although served in a rushed sultry manner. Has the catering team changed? Please management do something about the eggs! The rest of the house was lovely as usual!