3 months ago
Only complaint is the usual for airports. Schlepping long distances, up, down, reverse direction and schlep some more, before getting anywhere. EU customs was good, efficient. At the end of it all, directions for baggage pickup, but nothing else. A smiling police officer kindly told us the train station is that way. (Why no sign?) Over all, pretty good for an airport.
4 months ago
Great new airport. ..I wrote this 11 months ago adding 5 stars....
Today after a year I put 1 star.
Because of the new perfect and handy 'kiss parking'.....
A modern easy way to take 7€ from me for 1 minute extra time over passing the 7min waiting free time to give back my rented car.
I will like to know the mastermind who created this system and how calculate the 7min time for drop off luggages and people!
Don't destroy the beautiful image of your country the last minute.
8 days ago
My local airport for now and I hope it stays despite the plans for closure. Clean, efficient and well run. Nice selection of shops. Helpful staff and security. Hope it stays.
2 months ago
The airport is extremely clean and easy to navigate. Getting through security was a breeze. Good selection of shops and free wifi. My biggest complaint is that the airport security looks quite intimidating. I had not problem with them and they acted quite professional. However, I think they could have less intimidating uniforms.
Unfortunately, the Warsaw Chopin airport joins the list of rude and unhelpful ones (as in contrast to Helsinki or Stockholm, say). I personally had an OK security check experience. But I saw an elderly man next to me trying to ask for assistance from one of security officers (a young man who worked near the rightmost line in the direction of gate 25 on September, 26, 2017 at 8:30 in the morning). And the security person contemptuously smiled and walked away. That looked very rude!
Also I had my flight delayed and the ladies at boarding gate 39 (again, around 9 in the morning) were really unhelpful. I kept explaining to them my problem and they kept treating me as if I was stupid without even listening. In the end they provided me with the wrong instructions that didn't work. They incorrectly stared that I won't need to pass the security check again (I had photographic film in my carry-on; and what for those who bought something at “duty-free” and already unpacked it?). It's good that I didn't follow their advice. Also they've send me to the transfer desk which were not able to help me before I called to the airline. (They didn't provide me with necessary information that I needed to present at transfer desk).
On the way I tried to ask for help from one of the staff but to no avail as well.
You could not just have a new building and hope that everything will work. You also need proper training and culture for people.
So much disrespect and unprofessionalism is not what I expect from an airport in a European capital.
Update: an hour and a half later I am at Tallinn's airport. Person at one of the gates (not very related to my problem) easily and politely pointed me towards the transfer desk. Call from there got me info about getting boarding pass at the gate. When I arrived to the gate, personnel was already preparing my pass for me. Airport is relaxed, cozy, and has polite staff. Welcome to Baltics! :)